Store Policies
Terms and Conditions
Last Updated: 17.01.2024
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1. Placing an Order:
By placing an order with Pamperflow, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
All orders are subject to product availability and acceptance by Pamperflow.
2. Pricing and Payment:
The prices listed on our website are in GBP and inclusive of VAT.
We reserve the right to modify prices at any time without prior notice.
Payment is processed securely through Wix Payments. Your order will only be dispatched upon successful payment authorisation.
3. Order Confirmation:
Once your order is placed, you will receive an order confirmation via email. This confirmation does not signify our acceptance of your order; it confirms that we have received your order.
4. Order Acceptance:
Your order is accepted when you receive shipping confirmation from us. We reserve the right to reject any order for any reason, including but not limited to product availability and payment issues.
5. Cancellations and Modifications:
Cancellations or modifications to your order can only be made before your order has been dispatched. Please contact our customer service team at info@pamperflow.co.uk for assistance.
6. Shipping and Delivery:
Shipping costs are outlined in our Shipping Policy. Please review this policy before placing your order.
We are not responsible for any delays or issues during shipping that are beyond our control.
7. Returns and Refunds:
Please refer to our Returns and Refunds Policy for information on returning products and obtaining refunds.
8. Product Descriptions:
We make every effort to ensure that product descriptions and images are accurate. However, we do not warrant that product descriptions or other content on our site are error-free.
9. Limitation of Liability:
Pamperflow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
10. Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
11. Changes to Terms and Conditions:
We reserve the right to update, change, or replace any part of these Terms and Conditions at our discretion. Check our website for the latest version.
12. Contact Information:
For any questions or concerns regarding these Terms and Conditions, please contact us at info@pamperflow.co.uk
Thank you for shopping with Pamperflow!
PRIVACY POLICY
Last Updated: 17.01.2024
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1. Introduction:
Pamperflow is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
2. Information We Collect:
We collect personal information such as name, email address, billing and shipping addresses, and phone number when you make a purchase on our website through Wix Payments.
Payment information, including credit card details, is securely processed by Wix Payments. We do not store or have access to your full payment information.
3. Legal Basis for Processing:
The legal basis for collecting and processing your personal data is contractual necessity. We process your information to fulfill our contractual obligations when you make a purchase on our website.
4. How We Use Your Information:
We use your information to process orders, provide customer support, and send necessary communications related to your purchases.
We only process your data for the purposes for which it was collected.
5. Data Sharing:
We do not sell, rent, or trade your personal information with third parties.
We may share your information with Wix Payments and Royal Mail for the purpose of order fulfillment and payment processing.
6. Cookies:
We use cookies for various purposes, including enhancing your user experience, analyzing website traffic, and providing personalized content.
By using our website, you consent to the use of cookies. You can control and manage cookies through your browser settings.
7. Data Security:
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
8. Your Rights:
You have the right to access, correct, or delete your personal information.
You can opt-out of marketing communications at any time.
9. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
10. International Data Transfers:
Your data may be processed in countries outside the European Economic Area (EEA). We ensure adequate safeguards are in place for such transfers.
11. Changes to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices. Check our website for the latest version.
12. Contact Information:
For any questions or concerns regarding this Privacy Policy, please contact us at info@pamperflow.co.uk
13. Governing Law:
This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.
Thank you for entrusting Pamperflow with your data privacy.
RETURN POLICY
Last Updated: 17.01.2024
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1. Returns and Refunds:
At Pamperflow, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a hassle-free return process.
2. 14-Day Cooling-Off Period:
In compliance with EU and UK regulations, you are entitled to a 14-day cooling-off period, starting from the day you receive your order. During this period, you have the right to cancel your purchase without providing any reason.
3. Initiating a Return:
To initiate a return, please contact our customer service team at info@pamperflow.co.uk within the 14-day cooling-off period. We will provide you with instructions on how to return the item.
4. Return Conditions:
The item must be in its original condition, unused, and in its original packaging.
Ensure that any seals or tags are intact.
5. Return Shipping:
You are responsible for the cost of return shipping. We recommend using a tracked and insured service.
6. Refund Process:
Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method.
7. Exceptions:
Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for specific details.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
9. Contact Information:
For any questions or concerns regarding returns, please contact us at info@pamperflow.co.uk
10. Governing Law:
This Return Policy is governed by and construed in accordance with the laws of England and Wales.
11. Changes to Return Policy:
We reserve the right to update, change, or replace any part of this Return Policy at our discretion. Check our website for the latest version.
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